Unlocking possibilities

Old Mutual has been operating in Rwanda since 2015, having acquired a majority stake in UAP Insurance Holdings group. In 2021, the business has fully rebranded and is now operating as Old Mutual Insurance Rwanda Plc. Old Mutual Rwanda is part of the Old Mutual Group which employ over 27 000 people and operate in 13 countries across two regions: Africa (South Africa, Botswana, eSwatini, Ghana, Kenya, Malawi, Namibia, Rwanda, South Sudan, Uganda and Zimbabwe) and Asia (China).

Originating in South Africa in 1845, Old Mutual has been listed on the London and Johannesburg Stock Exchange, among others.

Need a claim form?

Below are a few claim forms you might need to start your claims process.

young guy smiling and looking at the camera

How to make a claim?

We've provided our step by step claims process for different claims.

Motor Insurance

Here’s our step-by-step claims process for Motor Insurance. You can quickly and easily file a claim through our online platform by visiting https://menyesha.oldmutual.rw/

Declare your claim

Fill your claim form

For third party holder: a copy of insurance certificate, a copy of driving license, and a copy of yellow card

For a comprehensive holder, we will need: a copy of insurance certificate, a copy of driving license and a copy of yellow card. Furthermore, an estimate: one estimate when below 1,000,000 Rwf and for above 1,000,000 Rwf two estimates are required and lastly, we will need a police report.

woman and child looking out the window of their car with their windows rolled down

Fire Insurance

Declare your claim

Fill your claim form

Claims settled based on the policy benefit/ policy

Below is a step by step claims process for Fire Insurance:

Group Personal Accident

Declare the incident

Fill a claim form

Claim is settled on reimbursement basis

Below is our step by step claims process for Group Personal Accident:

Workman Compensation

Declare the incident

Fill a form

Claim is settled on reimbursement basis (reimbursement medica bill or refund incapacity / disability)

Below is our step by step claims process for Workman Compensation:

young guy in red jersey on the street smiling at the camera

Get in touch with us

You can visit one of our branches, call us, send an email, or even send a post.

GI Claims department:

Tel: +250788168000

Toll-free: 2828

Head Office

Grand Pension Plaza-7th Floor
Avenue de la Paix
B.P 6644 Kigali – Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw

Customer Service Center

Grand Pension Plaza-Lower Ground Floor
Avenue de la Paix
B.P 6644 Kigali – Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw

Magerwa Branch

Near Magerwa Warehouse Entrance
Kigali - Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw

Musanze Branch

OM Building
Tel: +250788168000
Northern Province
Email: ominsurance@oldmutual.rw

BPR Building

Tel: +250788168000
Southern Province
Email: ominsurance@oldmutual.rw

Rubavu Branch

Haguma Building
Tel: +250788168000
Western Province
Email: ominsurance@oldmutual.rw

Rusizi Agency Office

Engen Petrol Station (Ex- Gare Routiere)
Tel: +250788168000
Western Province
Email: ominsurance@oldmutual.rw

Kayonza Branch

Gisagara Alex Building
Tel: +250788168000
Eastern Province
Email: ominsurance@oldmutual.rw

Emergency pre-auth. - Tel: +250 788388898

Smart desk helpline - Tel: +250 787780027

Here you will find a list of payment options available to you:

Service center/ Branches: POS, cheque
Online payment:
- Bank Transfers
- Momo (MTN Mobile Money)

If you need to make bank transfers, we've provided a list of banking details for our intermediaries and business partners. View banking details.