Old Mutual has been operating in Rwanda since 2015, having acquired a majority stake in UAP Insurance Holdings group. In 2021, the business has fully rebranded and is now operating as Old Mutual Insurance Rwanda Plc. Old Mutual Rwanda is part of the Old Mutual Group which employ over 27 000 people and operate in 13 countries across two regions: Africa (South Africa, Botswana, eSwatini, Ghana, Kenya, Malawi, Namibia, Rwanda, South Sudan, Uganda and Zimbabwe) and Asia (China).
Originating in South Africa in 1845, Old Mutual has been listed on the London and Johannesburg Stock Exchange, among others.
Need a claim form?
Below are a few claim forms you might need to start your claims process.
How to make a claim?
We've provided our step by step claims process for different claims.
Motor Insurance
Here’s our step-by-step claims process for Motor Insurance. You can quickly and easily file a claim through our online platform by visiting https://menyesha.oldmutual.rw/
- Declare your claim
- Fill your claim form
- For third party holder: a copy of insurance certificate, a copy of driving license, and a copy of yellow card
- For a comprehensive holder, we will need: a copy of insurance certificate, a copy of driving license and a copy of yellow card. Furthermore, an estimate: one estimate when below 1,000,000 Rwf and for above 1,000,000 Rwf two estimates are required and lastly, we will need a police report.
Get in touch with us
You can visit one of our branches, call us, send an email, or even send a post.
GI Claims department:
Tel: +250788168000
Toll-free: 2828
Head Office
Grand Pension Plaza-7th Floor
Avenue de la Paix
B.P 6644 Kigali – Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw
Customer Service Center
Grand Pension Plaza-Lower Ground Floor
Avenue de la Paix
B.P 6644 Kigali – Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw
Magerwa Branch
Near Magerwa Warehouse Entrance
Kigali - Rwanda
Tel: +250788168000
Email: ominsurance@oldmutual.rw
Musanze Branch
OM Building
Tel: +250788168000
Northern Province
Email: ominsurance@oldmutual.rw
BPR Building
Tel: +250788168000
Southern Province
Email: ominsurance@oldmutual.rw
Rubavu Branch
Haguma Building
Tel: +250788168000
Western Province
Email: ominsurance@oldmutual.rw
Rusizi Agency Office
Engen Petrol Station (Ex- Gare Routiere)
Tel: +250788168000
Western Province
Email: ominsurance@oldmutual.rw
Kayonza Branch
Gisagara Alex Building
Tel: +250788168000
Eastern Province
Email: ominsurance@oldmutual.rw
Emergency pre-auth. - Tel: +250 788388898
Smart desk helpline - Tel: +250 787780027
Here you will find a list of payment options available to you:
- Service center/ Branches: POS, cheque
- Online payment:
- Bank Transfers
- Momo (MTN Mobile Money)
If you need to make bank transfers, we've provided a list of banking details for our intermediaries and business partners. View banking details.
Let's talk
Share your details and we'll get in touch as soon as possible.